Frequently Asked Questions

Yes!  All of our rooms are self-contained with kitchenettes for our guests enjoyment and convenience.  The equipment in each room includes a bar-sized fridge (full fridge available in the family rooms), microwave, two-burner cooktops, basic pots, pans and cookery equipment, cutlery, toaster, kettle and dishwashing needs.  Each of our rooms also has complimentary shampoo, conditioner and hand-soap dispensers, iron and ironing board.  We want your stay to be as comfortable as possible to help you relax and feel right at home.

We offer a free 24 hour cancellation. As long as you let us know by 2pm the day before your arrival, you can cancel for free. 

All transactions made via credit card/EFTPOS will incur a 1.15% surcharge. 

We have 25 undercover parking spaces (one carpark per room), with a 2.5m clearance. If you have a particularly long/tall vehicle, there is street parking available with plenty of room, even for trucks.

All our rooms are fresh, clean and smoke free.  We offer the comfort and convenience of a designated modern smoking area with comfortable seating that is serviced daily for our guests.

Yes! We have an EV charger available. Please let our team know at the time of booking if you require this. 

Each wash and dry takes $4 with $1 coins available at reception during office hours and washing powder available for purchase.

No, we do not have a restaurant attached to our motel. We do however stock a boxed, ready-to-go breakfast available for purchase at reception. The Greenbank RSL is within walking distance, and are open from 10am til late.

Check-in is available from 2pm on the day of your arrival, and check out is at 10am. If you require an earlier check-in, please request this at the time of booking and we will endeavour to do our best to accommodate your preference. 

Yes! There is a lockbox located outside reception for our guests that need to arrive after office hours.  On the afternoon of your check-in we can SMS you with the code to the lockbox and our after-hours check-in procedure.  Please let us know by calling (07) 3802 4222 at your earliest convenience if you require this service.

In the event that a room displays a “Do Not Disturb” sign on the door for a period of three (3) or more consecutive days, a member of our housekeeping staff will be required to enter the room for a welfare check and to empty any rubbish. This is to ensure the safety and well-being of our guests, and to maintain the cleanliness of the room. This policy is in place for the comfort and security of all our guests.

Please reach out to us by phone or by email. We are happy to answer any questions you may have!