Frequently Asked Questions

Do you have a question about our services or facilities, see if these Frequently Asked Questions can help. If not, do not hesitate to contact us with any queries.


What is the earliest time to check in?

Our standard check-in time is 1pm; however if you  require the unit earlier please contact our friendly  staff to see if this can be done. 

Can I arrive outside of the Reception's opening hours (7am-8:30pm)?

Please notify the reception in advance if you are  arriving outside of these hours. 

Do you have undercover parking?

We offer undercover parking to all of our guests, with  one parking space allotted per room. 

Are your rooms non-smoking?

We pride ourselves in providing a non-smoking  environment to ensure the cleanliness of the rooms. 




Do you have a restaurant?

We do not have a restaurant, as the Greenbank RSL  is 200m away.  However we do have a breakfast  dining room, which is available Monday to Friday from  6:30 – 8:00am.

Do you have room service for breakfast?

We offer room service breakfast from 6:30-8:00am  on Monday to Friday and 7:00-8:00am on Saturday  and Sunday.


Breakfast Dining Options


Do you have Wireless Internet in the rooms?

Each of rooms has the capability of connecting  devices to our Wi-Fi network. We also offer cable  connections for each room.

Do you have an outdoor entertainment area?

Unfortunately we do not have an outdoor  entertainment area, but we have a swimming pool for  the enjoyment of all guests.

How close are you to the shopping centers?

We are enviably located within 2 minutes of the  Grand Plaza Shopping Centre, which offers 170  outlets including Big W, Target, Kmart, Woolworths,  Coles and ALDI. 

How close are you to restaurants?

We are a mere 200m from the Greenbank RSL Club  while also being located within 2-5 minutes by car of  number of restaurants and fast food outlets including:

  • Pizza Hut
  • Fasta Pasta
  • Nando's
  • Outback Jacks
  • McDonalds 

Do you have Foxtel?

As a complimentary service, we offer 8 channels of  Foxtel in all our rooms. The channels include:

  • TV Hits
  • Sky News
  • Premiere
  • Drama
  • Disney
  • National Geographic 
  • Fox 1
  • Fox 2 


Room Types


What is your Cancellation Policy?

Cancellations must be made at least 24 hours prior to  check in date and time. Cancellations received less  than 24 hours will see the full amount for the first  cancelled night being charged.

How do I guarantee by booking?

To guarantee the booking we require credit card  details or full payment of the first night.

Do you have a gym?

While we do not have a gym onsite, we are  conveniently located near many different  gymnasiums. 


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